Lavender AC & Heating in Mesquite, Texas has two techs, including owner David Lavender, and an install crew in the field. David’s wife Jennifer runs things in the office. With such a small team in the field, things have to go smoothly for Lavender to deliver reliable service to customers. Once Lavender reached $500,000 in revenue, things weren’t running smoothly at all. David needed to fix something fast.


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